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Accessibility & Inclusive Design

PiggiBack Tech Ltd is committed to building a platform that is accessible, inclusive, and usable for as many people as possible.

As a research-led, pilot-stage project, our approach to accessibility is progressive and proportionate. We focus on doing the right things at the right time, aligned with the maturity of the platform, regulatory expectations, and real-world usage.

Accessibility is treated as an integral part of responsible deployment, not a one-off compliance exercise.

What We Address Today

At the current stage of the project, PiggiBack focuses on five core accessibility areas that are appropriate for a pilot-stage platform

Legal & Regulatory Awareness

We recognise the importance of accessibility under UK equality and digital inclusion principles and align our approach with recognised standards such as WCAG 2.1 (Level AA), where reasonably practicable.

Reasonable Adjustments & Proportionality

Our accessibility approach reflects the scale and scope of a pilot-stage platform, prioritising reasonable adjustments and continuous improvement rather than premature certification or fixed commitments.

Practical Accessibility Measures

The PiggiBack website is designed with accessibility in mind, including:

  • Clear, readable text and sufficient colour contrast

  • Logical page structure and consistent navigation

  • Keyboard-accessible forms and links where supported

  • Compatibility with modern screen readers

  • Avoidance of unnecessary animations or flashing content

Transparency About Limitations

We are open about current constraints, including reliance on third-party website components and ongoing content refinement during the pilot phase.

Feedback & Escalation

We provide a clear contact channel for accessibility feedback and outline appropriate escalation routes, ensuring issues can be raised and addressed constructively.

Accessibility Elements Planned for Later Stages

As PiggiBack progresses beyond pilot and research phases, additional accessibility measures will be considered and introduced where appropriate. These are intentionally deferred until they are proportionate, meaningful, and supported by validated usage data. 

These may include:

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Formal Accessibility Audits

Independent accessibility reviews or audits may be undertaken once the platform reaches a stable, post-pilot configuration.

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Accessibility Improvement Roadmaps

More detailed accessibility plans and prioritised improvements may be published as platform features mature and user needs become clearer.

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Expanded Assistive Technology Testing

Broader testing across assistive technologies and devices may be conducted as user volumes increase and interaction patterns stabilise.

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Dedicated Accessibility Roles or Ownership

As the organisation scales, clearer internal ownership of accessibility responsibilities may be introduced.

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User-Led Accessibility Research

Structured user testing and co-design with individuals who have lived experience of accessibility needs may be incorporated in later development phases.

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Our Approach Going Forward

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PiggiBack’s accessibility approach is guided by three principles:

  • Responsibility: Acting in good faith and aligning with public-sector expectations

  • Proportionality: Matching commitments to project maturity

  • Transparency: Being clear about what exists today and what comes later

Accessibility considerations are reviewed as part of ongoing platform development and pilot learnings.

Feedback and Contact

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We welcome feedback on the accessibility of the PiggiBack website.

If you experience any barriers or have suggestions for improvement, please contact us at:

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Email: hello@piggiback.co.uk

We aim to respond to accessibility-related enquiries within a reasonable timeframe.

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